Car Insurance Italy

I just returned from 9 days in Sicily. We rented a car from Dollar Thrifty Car Rental in Palermo. On our 7th day of our car was stolen, after our keys have been stolen. We had taken the Super and Super CDRs LRT insurance in addition to the basic collision and protection against theft and officers have indicated that we were at the rental counter as insurance not give us the Super Best Franchise insurance and if something happens, we don 't be responsible. After our car was gone we were told by the officer of Thrifty to pay 13,000 euros (20,000 U.S. dollars) We thought that our "Premium Car Rental Coverage" American Express has been our back cover -up, but American Express said they had Italy on the "list of excluded countries. There was a very difficult to read the article in small print of the agreement that they used to explain our responsibility. We understand almost 1 / 3 of all cars stolen in Europe are from Italy.
I need advice on how to fight against this problem means

Your story is simply incredible.
I have never used Thrifty have a gold card competitor n.1 (American company - can not give you the name, but you can guess), unrestricted access to the stolen cars. I also have an Amex Gold (Platinum gave my back, did not need it), with complete coverage in Italy, where I live, and most of Europe, a Europe ACE for additional coverage. There are countries blacklisted (Eastern Europe), but this is the first time I hear of Italy to be one. With regard to stolen cars are concerned, the case is Germany, followed by Italy, from which organized crime "exports" of stolen vehicles in Eastern Europe (the joke is over "Come to Romania, your car is already there" (used in Poland). I do not know where you live, but I insist that Thrifty "stealing is stealing" and legally "stolen keys are part the car, the retiree is monitored. Their only justification is if they can prove your negligence. Insist it's ridiculous.
Your first step is a formal protest to the Consumers' Association, with an application for legal aid.

Thank you, I hope your next trip to Italy is better. Flag

If you take the policy and the flight has been clearly shown included at most you should pay the amount that should be clearly marked on the document.

I'm driving your car today. LOL.